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How to solve controversial situations in the restaurant

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Oh, this awkward moment when you were offended, and you said nothing. Unfortunately, we know very little about our rights. I broke a glass - pay, I wanted to go to the restaurant in jeans - sorry, we have a dress code. And you seem to be trying to laugh at the situation, but deep down you feel humiliated. We tell how not to be trapped and to fight back in the event of a dispute.
How to solve controversial situations in the restaurant

You were not allowed, referring to the "dress code"


The epoch when it was necessary to put on the best at the restaurant at once was a long time ago, and in Moscow it is almost impossible to find a catering establishment where a dress to the floor will be required of you, although incidents sometimes occur. But if the boorish security guard didn’t like your companion’s shorts and he refuses to let you in on this pretext, it’s illegal. The restaurant in this case is a performer of catering services. The contract for the provision of these services is public, and, according to article 426 of the Civil Code of the Russian Federation, the restaurant has a very limited list of reasons for refusing to serve a client.Speech in this case is about the lack of empty seats, water or electricity, and not about the absence of your brand clothes.
Do not let more drunken and violent visitors, in other cases, you are entitled to demand satisfaction.

You unpleasantly surprised prices


No, you are not in a position to influence prices, but you can completely avoid a situation when, sitting at a table, you discover that the cost of a dish is equal to your monthly budget. Retreating in such cases is always a bit awkward. If you did not have time to study the menu of the institution online, you can do it right at the entrance, without taking a seat at the table. You are required to provide a menu instantly and on demand.

Your phone was stolen from your wardrobe


As a rule, clothes in a cafe should hang in the zone of visibility of the client. And if you didn’t see the phone or wallet “take” from the hall, the administration of the institution has nothing to do with the theft and does not bear responsibility.
Another thing, if you handed over a thing in the wardrobe, and forgot, for example, a bank card in your pocket. It's more complicated. “The administration of the institution is not responsible for the things and valuables left in the wardrobe,” the tablet reminds you.But one plate does not cancel the civil code. On many sites you will find a recommendation to appeal to the law “On Protection of Consumer Plan”, but it does not regulate gratuitous transactions. Therefore be guided by hl. 47 of the Civil Code "Storage".
You have to invite the administrator of the place and call the police. The administrator is likely to begin to excuse and refer to the warning above the dressing room. According to Article 901 of the Civil Code of the Russian Federation, “the keeper is responsible for the loss, shortage or damage of items accepted for storage”. Make a letter of claim addressed to the head of the organization: describe the situation and demand compensation for the value of the stolen. Specify also the period in which would like to get a refund. Further, if the reaction is not followed, you can go to court.

You brought a poor-quality dish


The notion of "poor quality" stretched in time and space. It can mean both slightly under-salted soup, and rotten salmon. And if it is stupid and expensive to start a slightly under-salted soup, then if the dish was frankly spoiled, you have the right to become angry and demand replacement or compensation.
If they brought you and not at all what you ordered, you can refuse to pay for the dish and ask to bring the order.

You are forced to pay for a broken glass


We will make a reservation that in a normal institution this will not happen and no one will force you to pay for an accidentally broken cup. But the cases are different - I quickly ran for lunch, made a little massacre - and immediately the angry administrator jumps up with the bill. Do I have to pay? In accordance with Article 210 of the Civil Code, only the owner is responsible for his property - since he needs it so that you compensate for the damage, let him call the authorized bodies, because he cannot independently bring you back the cost of the broken dishes.

You are asked to leave


The situation when you came to a cafe, ordered a coffee and sit for an hour or two is perfectly normal. You can sit in a restaurant even before closing: since you made an order, you have become a customer of this establishment, entered into a legal relationship. You have become a consumer, and a restaurant is a performer of services, and they cannot refuse to provide you with services.

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